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Frequently Asked Questions
Better to ask a question than to remain ignorant…
For how long can I stay on the Free plan?
If you don’t exceed the limits of 500 source entities and 50,000 delivery API requests, you can stay on the Free plan indefinitely.
What happens if I exceed the Free plan limits?
When you exceed either 500 source entities OR 50,000 Delivery API requests, you’ll need to upgrade to a Premium plan. We will send you an email and explain your options and next steps. If we do not hear back from you, we will need to pause your account.
Do I need to provide credit card info to get started?
No. You can get started without any billing info. You don’t need to provide any payment info until you move to a Premium plan.
Which method of payments do you offer?
If you choose a Premium plan, we can set you up with Credit card payment. If you opt for an Enterprise plan, we offer invoice billing.
Can I cancel my account at any time?
The Free and Premium plans can be terminated by both parties with 30 days written notice. For an Enterprise plan, we refer to the terms of the contract.
Can I upgrade – and how?
If you need to add more source entities or Delivery API requests, we update you automatically upon usage. If you want to move from a Premium plan to an Enterprise plan, you’re welcome to reach out to Enterspeed right here.
What are your Terms and Conditions?
You find our Terms and Conditions right here. If you need any extensions made, please reach out and we will do our best to accommodate you in a joined commitment model.
What is a source entity?
A source entity is Enterspeed jargon for a record or document. It is roughly equivalent to a page in a CMS or a product in commerce platform. When you calculate how many source entities you need in Enterspeed, you will want to consider the following:
- How many entities do you have in your source system?
- How many source environments do you need – e.g. development, staging and production?
- Does the source system have multiple versions – e.g. published and preview or multiple languages– of the same entity?
What is a Delivery API request?
When your website reads data from Enterspeed, it uses our Delivery API. Depending on your frontend architecture, you can roughly think of a Delivery API request, as a page view. When you estimate how many Delivery API requests you need, we recommend using the number of page views as a rough estimate.
If you use a static site generation, you will need fewer Delivery API requests. If you have a server side rendered site and use a proxy cache, your use of Delivery API requests is also lower than the number of page views. If you on the other hand have a site using a single page application architecture and some pages requires multiple requests of data from Enterspeed, you may need more Delivery API requests than you have page views.
If you use a static site generation, you will need fewer Delivery API requests. If you have a server side rendered site and use a proxy cache, your use of Delivery API requests is also lower than the number of page views. If you on the other hand have a site using a single page application architecture and some pages requires multiple requests of data from Enterspeed, you may need more Delivery API requests than you have page views.